Notice of Privacy Practices – Wellness Home Care, Inc

1. Introduction
Welcome to Wellness Home Care (“we,” “us,” “our”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose,
and protect your information when you visit our website [www.wellnesshhc.com],
use our services, or interact with us in any way. By using our website or services, you agree
to the terms of this Privacy Policy.

2. Scope
This Privacy Policy applies to: Information collected through our website, forms,
phone calls, text messages, and email communications. Personal health information (PHI)
collected in the course of providing home health care services. Job applications,
client inquiries, and vendor communications. This policy complies with: The Health
Insurance Portability and Accountability Act (HIPAA). Applicable state privacy
and data protection laws. The Federal Trade Commission (FTC) guidelines on consumer privacy.

3. Information We Collect
a. Personal Information
We may collect the following personal information: Full name, address, phone number,
email address, Date of birth, gender, and emergency contact details
Insurance information and payment details Health information necessary for
care coordination Physician information and medical history relevant to treatment.

b. Website and Communication Data
When you visit our website or contact us, we may automatically collect:
IP address, browser type, operating system, and usage data.
Contact form submissions and online inquiries, Appointment requests,
reviews, or feedback messages

c. Employment Applicants
If you apply for a position, we may collect: Résumé, employment history,
education, and references. Background check and credentialing data (if applicable)

4. How We Use Your Information
We use collected data to: Provide quality home health care services
Coordinate care with medical professionals and insurers, Schedule visits,
communicate with patients and families, Process billing, claims, and
administrative tasks. Improve our services and website experience,
Respond to inquiries, feedback, and employment applications
Meet legal, regulatory, and compliance obligations

5. HIPAA Compliance and Health Information
As a covered entity under HIPAA, Wellness Home Care protects all
Protected Health Information (PHI). We only use or disclose PHI:
For treatment, payment, or healthcare operations With patient authorization,
where required. As permitted or required by law (e.g., public health reporting,
law enforcement requests) All staff and affiliates are trained in HIPAA
compliance and confidentiality standards.

6. Information Sharing and Disclosure
We may share information with: Authorized healthcare providers and
insurance companies. Business associates bound by confidentiality agreements
Regulatory agencies when legally required. Technology and service providers
(for secure hosting, billing, or communication) We never sell, rent, or
trade personal information for marketing purposes.

7. Data Security
We implement administrative, technical, and physical safeguards to protect
your data, including: Encrypted storage and transmission of sensitive data
Role-based access controls and user authentication. Regular staff training
on data privacy. Secure servers and HIPAA-compliant electronic
health record (EHR) systems. Despite these measures, no system is 100% secure;
however, we strive to ensure the highest protection standards.

8. Your Rights
You have the right to:
Access and request copies of your personal or health information.
Request corrections to inaccurate or incomplete information.
Request restrictions on how your data is used or disclosed.
Receive an accounting of certain disclosures.
File a complaint if you believe your privacy rights have been violated.
You also have the right to opt out of marketing communications or certain types
of data processing, as explained in Section 14 below.
To exercise your rights, contact us using the information in Section 11.

9. Cookies and Tracking Technologies
Our website may use cookies, analytics, and similar technologies to:
Improve website functionality and user experience. Analyze traffic patterns
and visitor behavior. Remember preferences and customize content
You can manage cookie preferences through your browser settings.

10. Data Retention
We retain information only as long as necessary to: Fulfill the purposes
for which it was collected. Comply with applicable laws and regulations
Maintain accurate business and medical records

11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy
or your information, contact us at:
Wellness Home Care
3830 Packard Rd, Suite 140
Ann Arbor, MI 48108
Phone: (734) 531-6431
Email: wellness@wellnesshhc.com
Website: [www.wellnesshhc.com]

12. Changes to This Policy
We may update this Privacy Policy periodically.
Any updates will be posted on our website with a revised “Effective Date.”
Your continued use of our services indicates acceptance of these changes.

13. Consent
By using our website or services, you consent to the
collection and use of your information as described in this Privacy Policy.

14. Opt-Out and Choice Information (New Section)
You have the right to control how your information is used for communication and marketing purposes.

a. Opt Out of Marketing Communications
You may opt out of receiving marketing emails, newsletters, or promotional messages at any time by:
Clicking the “unsubscribe” link in an email you receive from us, or
Emailing us directly at wellness@wellnesshhc.com with the subject “Opt Out.”

Once your request is processed, we will remove you from all non-essential communication lists within 10 business days.
b. Opt Out of Cookies and Tracking
You can control or disable cookies through your web browser settings.
Note that disabling certain cookies may limit the functionality of our website.
c. Opt Out of Data Sharing for Non-Essential Purposes
If you do not wish for your personal information to be used for service improvement analytics or
internal marketing purposes, you may request this by contacting us at wellness@wellnesshhc.com
or calling (734) 531-6431.
d. Withdrawal of Consent
Where your information is processed based on consent, you may withdraw your consent at any time by contacting us.
Withdrawal will not affect any lawful processing carried out before your request.